Customer Tip to hire a home improvement/renovation company

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1. Do Your Research

• Check Credentials: Verify that the company is licensed, bonded, and/or insured. This ensures they meet legal requirements and can handle any issues that may arise during the project.

• Read Reviews and Ratings: Look for reviews on websites like Google, Yelp, or the Better Business Bureau (BBB). Consider feedback from past customers to gauge the company's reliability and quality of work.

• Ask for Recommendations: Friends, family, and neighbors can often recommend reputable contractors they've worked with.

2. Get Multiple Quotes

• Compare Estimates: Obtain at least 3 quotes from different companies to understand the average cost and avoid overpriced or underpriced estimates.

• Beware of Very Low Bids: If a quote is significantly lower than others, it could be a red flag indicating the use of subpar materials, hidden fees, or lack of experience/knowledge which could result in a higher costs that might surface later.

3. Ask About Experience and Expertise

• Relevant Experience: Choose a contractor who has experience with the specific type of renovation you need (e.g., kitchen remodels, bathroom upgrades, roofing).

• Specializations: Some companies specialize in certain types of projects. Make sure they have completed similar projects successfully in the past.

4. Check References and Portfolio

• View Previous Work: Ask to see a portfolio of completed projects. This will give you an idea of the company's workmanship and style.

• Request References: Contact previous clients to ask about their experience. Inquire about the quality of work, adherence to timelines, and overall satisfaction.

5. Verify Insurance​

• Insurance: Ensure they have liability insurance and workers' compensation coverage. This protects you from being liable if a worker is injured on your property or if there's damage during the project.

6. Ask About Warranties and Guarantees

• Workmanship Warranty: Reputable contractors often provide a warranty on their workmanship. This means they will address any issues related to their work after the project is completed.

• Material Warranty: Ask about warranties on materials used for the project. Some products come with manufacturer warranties, and it's essential to know how they will be handled.

7. Understand the Contract Terms

• Detailed Contract: Ensure there is a written contract outlining all project details, including scope of work, materials, start and completion dates, payment schedule, and any warranties.

• Avoid Verbal Agreements: Everything should be documented in writing to prevent misunderstandings. Make sure you read the contract thoroughly before signing.

8. Clarify the Payment Terms and Schedule

• Make sure it is in the contract.​

9. Ask About Permits

• Understand Permit Requirements: Some renovations require permits, depending on the scope of the work (e.g., structural changes, electrical, plumbing). Ask the contractor if permits are necessary and who will be responsible for obtaining them.

• Permit Costs: Ensure that permit fees are included in the project estimate if the contractor handles this.

10. Clear Communication is Key

• Project Manager: Find out who will be the main point of contact during the project. Clear and consistent communication helps to address any issues or changes promptly.

• Regular Updates: Discuss how often you will receive updates on the project's progress. Regular communication can prevent misunderstandings and ensure the project stays on track.

11. Prepare for Unexpected Costs

• Set Aside a Contingency Budget: Renovation projects can sometimes uncover unexpected issues (e.g., hidden water damage, outdated wiring). It’s wise to budget an extra 10-15% for unexpected costs.

• Discuss Change Orders: Make sure you understand how changes will be handled and documented if you decide to alter the original plan during the project.

12. Get Everything in Writing

• Scope of Work: Clearly define what is included in the project, including specific tasks, materials, and finishes.

• Change Orders: If changes occur during the renovation, make sure any additional costs or changes in scope are documented in a change order and signed by both parties.

• By following these tips, customers can minimize risks, ensure smooth project execution, and achieve high-quality results with their renovation or home improvement projects.